Quality Water Solutions,LLC: Policies

Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Need to Return a product

To return a product at Quality Water Solutions,LLC, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at qws@nycap.rr.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-518-785-6800
Monday - Friday: 9 a.m. - 5 p.m. EST

By e-mail: qws@nycap.rr.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Quality Water Solutions,LLC accepts returns on merchandise from select manufacturers within 30 days. However, Quality Water Solutions,LLC reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Quality Water Solutions,LLC on returned items, and Quality Water Solutions,LLC will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Quality Water Solutions,LLC WILL COVER THE SHIPPING CHARGE
  • Quality Water Solutions,LLC
    3 Northway Lane North Suite D
    Latham, New York
    USA
    12110

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Quality Water Solutions,LLC discretion. Please be aware that specific manufacturers have more restrictive return policies.